Subject to these terms, we offer refunds on the purchase of goods but not on the provision of services. Our returns period lasts for 14 days after you receive any item. If 14 days have gone by since delivery of your purchase, unfortunately we can’t offer you a refund.

To be eligible to return an item for a refund, it must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

Where items have been made or personalised for you, they are non-refundable unless defective. Please be sure to confirm all items prior to purchasing.

If you need to return an item, send us an email at our contact email address on this website and we will provide you with the address to return your items. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund and will process your refund within seven business days after the returned item is confirmed to be in reasonable condition.

When you are returning items, you should consider using a trackable shipping service or purchasing shipping insurance. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, other than for a faulty item, the cost of return shipping will be deducted from your refund.

Cancellation Policy:

I understand that plans can change, and we strive to accommodate our customers as best as we can. If you need to cancel or reschedule your booking, please review our cancellation policy below:

• Cancellations: If you wish to cancel your booking, please do so at least 48 hours prior to your scheduled appointment. Cancellations made within this timeframe will be eligible for a full refund.
• Rescheduling: I understand that unexpected events can arise. If you need to reschedule your booking, please let us know at least 24 hours before your appointment, and we will do our best to find a suitable alternative slot.
• No-Shows: If you fail to show up for your appointment without notifying me, you will be charged the full amount for the booked service.
• Late Arrivals: I highly recommend arriving 5 minutes before your scheduled appointment to ensure you receive the full duration of your service. If you arrive late, the appointment may need to be shortened to accommodate other clients.
• Refunds: Refunds for cancellations made within the specified timeframe will be processed within 7 business days and will be returned to the original payment method. Please note that it might take additional time for your bank to process the refund.
• Special Circumstances: I understand that there may be exceptional situations that prevent you from adhering to our cancellation policy. Please reach out to me as soon as possible in such cases, and I will do my best to find a suitable solution.

Please remember that I invest time and resources to prepare for your appointment, and last-minute cancellations or no-shows affect me and other clients. I  appreciate your understanding and cooperation in respecting my cancellation policy.

If you have any questions or need further assistance, please feel free to contact me at 07579 772 357 or 0207 018 1717 or [email protected]

Thank you for choosing Oshun Healing. I look forward to serving you and providing an exceptional experience.